{"id":1563,"date":"2025-09-05T11:27:08","date_gmt":"2025-09-05T09:27:08","guid":{"rendered":"https:\/\/thedigital7.com\/case-studies\/imed-hospitales\/"},"modified":"2026-06-10T12:50:32","modified_gmt":"2026-06-10T10:50:32","slug":"imed-hospitales","status":"publish","type":"case-studies","link":"https:\/\/thedigital7.com\/en\/case-studies\/imed-hospitales\/","title":{"rendered":"Imed Hospitals"},"content":{"rendered":"<p>IMED is a leading hospital group in Spain&#8217;s Levante region that improved its patient experience (PX) by removing friction across the entire patient journey, from the first online search to post-discharge.<br \/>\nThe challenge was to deliver a consistent, fluid and memorable patient experience in a complex, multichannel environment \u2014hospitals, polyclinics, emergency rooms, outpatient consultations and digital channels. The goal was clear: remove friction throughout the patient journey, increase patient autonomy and improve perceived quality without raising operating costs.<\/p>\n","protected":false},"featured_media":1622,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"categories":[23,19],"class_list":["post-1563","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","category-case-studies","category-hospitality-en"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/case-studies\/1563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/media\/1622"}],"wp:attachment":[{"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/media?parent=1563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thedigital7.com\/en\/wp-json\/wp\/v2\/categories?post=1563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}